FAQs
1 Shipping
1.1 How long will it take for my order to arrive?

All orders placed Monday to Friday before 3pm GMT will be processed and shipped for next working day delivery. If you order before 3pm on Friday you should expect delivery on the next working day e.g. Monday. Bank and public holidays may cause delays within the courier network which is out with our control. 

All orders placed after 3pm Monday to Friday will be shipped the next working day. 

On average you should expect your order within 48 hours of your payment clearing. If you have any further questions you can call our helpline on 08000248625

1.2 Can I track my order?

You can track your order using the APC overnight consignment tracker HERE

 

If you have ordered a small (Royal Mail Large Letter) order e.g. panel pot or similar, this will be shipped without a tracked service. 

1.3 My order hasn't arrived or my tracking isn't working

If your order is later than expected or your tracking/ consignment number has not shown any activity for 24 hours during business operating days please call our helpline on: 08000248625 lines are open Monday to Friday 10am - 6pm 

 

Shipping manager: Chris Saint

chris@infinitywax.com 

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